Privacy Policy

Norm Bitkisel Ürünler Paz. San. ve Tic. Ltd. Şti. ("Company") is committed to protecting the privacy of users who visit our website. This Privacy Policy explains how your personal data is collected, used, stored, and protected. This policy applies to the normbitkisel.com website and all associated subdomains. By using our website, you are deemed to have accepted this policy.

The following information may be collected through our website: 2.1. Automatically Collected Information: • IP address and geographic location data • Browser type and version • Operating system information • Pages visited and click data • Session duration and visit frequency • Referral URL (the page that directed you to our site) 2.2. Information Provided by the User: • First name, last name, e-mail, and phone number provided through contact forms • Delivery and billing information shared during the order process • Correspondence with customer services • E-mail address provided for newsletter subscription

The collected information is used for the following purposes: • To personalise and improve the website experience • To provide information about our products and services • To respond to customer enquiries • To manage order and delivery processes • To carry out statistical analyses to enhance our service quality • To fulfil our legal obligations • To send marketing communications with your consent • To protect against fraud and security threats

Our website uses cookies and similar tracking technologies. Cookies are used to ensure the proper functioning of our website, to improve the user experience, and to collect statistical data. Types of cookies we use: • Essential Cookies: Required for the basic functions of the site • Analytical Cookies: Help us understand visitor behaviour • Marketing Cookies: Used to serve personalised advertisements • External Content Cookies: Required for third-party content such as maps and videos You can manage your cookie preferences via the cookie settings panel on our website. For detailed information, please review our Cookie Policy page.

Your personal information is not shared with third parties except in the following circumstances: • With our service providers (cargo, payment infrastructure, e-mail service) within operational requirements • With authorised public institutions and organisations as required by law • In the event of a company merger, acquisition, or asset sale • Where your explicit consent has been obtained Our third-party service providers may access your data only for the specified purposes and within the framework of confidentiality agreements.

We take the following measures to ensure the security of your personal data: • Data transmission security via SSL/TLS encryption • Firewalls and intrusion detection systems • Regular security updates and patches • Access control and authorisation mechanisms • Data backup and disaster recovery plans • Employee privacy training No internet transmission or electronic storage method is 100% secure. Despite taking reasonable commercial precautions, we cannot guarantee absolute security.

Our website may contain links to third-party websites. We have no control over the privacy practices of the sites accessed through these links. We recommend reviewing the privacy policies of those sites separately. Third-party services may include Google Analytics, Google Maps, social media platforms, and payment infrastructure providers.

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from persons under the age of 18. If parents or legal guardians believe their child has provided us with personal information, please contact us and we will take the necessary steps to delete the relevant information promptly.

Under Law No. 6698 (KVKK — Turkish Personal Data Protection Law) and related legislation, you have the following rights: • To learn whether your personal data is being processed • To request information if it has been processed • To learn the purpose of processing and whether it is being used in accordance with that purpose • To know the third parties to whom it has been transferred • To request correction if it has been processed incompletely or inaccurately • To request deletion or destruction • To object to any outcome arising against you as a result of automated analysis • To claim compensation for damages resulting from unlawful processing To exercise these rights, you may apply to info@normbitkisel.com.

This Privacy Policy may be updated from time to time. Changes will take effect from the moment they are published on our website. In the event of significant changes, a notification will be made through our website. You can always review the most current version of this policy on this page.