Quality Policy

OUR QUALITY POLICY

As Norm Bitkisel Ürünler, in the sectors we serve,

1. 1

   To accurately understand the needs and expectations of our customers and to prepare and deliver products with the required specifications in accordance with the quality management systems we follow (ISO 9001:2015, ISO 22000:2018, ISO 22716:2013, OIC/SMIIC1:2019 and OIC/SMIIC4:2018), with the participation and dedication of our employees,

2. 2

   To keep pace with technology, to observe environmental factors and occupational safety rules, to fulfil legal requirements, and to provide services in compliance with national and international standards — thereby being a pioneering and innovative company that ensures continuous improvement,

3. 3

   To elevate and sustain the satisfaction of both our employees and our customers to the highest level while establishing services within the framework of applicable regulations,

4. 4

   To ensure that our employees receive training that enhances the quality of service they provide and develops their individual competencies,

5. 5

   To address risks and opportunities that may affect the delivery and conformity of services, and to increase customer satisfaction,

6. 6

   To continuously improve the quality of our processes, services, and operations,

7. 7

   To comply with the requirements set forth by law, and for this purpose, to closely monitor relevant legal requirements related to our activities and to keep this information systematically up to date — this is the most important duty of each and every one of us.