Уведомление о персональных данных (KVKK)

Messages you send to our support channels are processed with the help of artificial intelligence so that we can answer you faster and more accurately. Your message is classified by subject, used to prepare a draft reply for our representative, and translated if it is written in another language.

Your reply is always sent by a human representative. Artificial intelligence only suggests a draft to our representative; no draft is sent to you without being reviewed and approved. For this reason, no decision producing a legal effect or similarly significant adverse effect is taken about you solely by automated means.

For this processing, the text of your message is transferred to servers of our service provider Google located in the European Union. The transfer is made with the least data possible: your name, username, e-mail address and telephone number are not sent as separate information; only the text of the last few messages of the conversation is transmitted. Google processes this data solely on our instructions and does not use it to train its own artificial intelligence models; limited logging (about 30 days) may be kept for abuse monitoring.

Please do not share information about your health in support messages unless it is necessary to resolve your request.

For the purpose of handling your support requests, the content of your messages is transferred to Google Cloud EMEA Limited (Ireland). The process of signing the standard contract published by the Personal Data Protection Board and notifying the Personal Data Protection Authority — so that this transfer abroad rests on appropriate safeguards under Article 9 of the Law — is under way; once it is complete this notice will be updated and you may request a copy of the standard contract free of charge from the application address given in this notice.

Depending on the channel your support request arrives through, your messages also reside on that platform's own infrastructure: Instagram and Facebook messages are processed by Meta Platforms, e-mails by our e-mail service provider, and Trendyol questions and answers by Trendyol.

Support correspondence is retained for as long as needed to resolve your request and for the statute of limitations applicable to possible disputes. Message texts transferred to the artificial intelligence service provider may be kept only for a limited period (about 30 days) for abuse monitoring; they are not otherwise retained by that provider.